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Got a question? Need help with your eSIM? Our team responds fast on WhatsApp.
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Quick Answers
My eSIM is not connecting — what do I do?
First, enable data roaming for the eSIM line. Then try toggling airplane mode on/off. If still not working, contact us on WhatsApp and we'll troubleshoot in real time.
I paid but didn't receive my QR code
Check the "My eSIMs" section in your dashboard. If it's not there, WhatsApp us with your payment reference and we'll resolve it immediately.
Can I use the eSIM on multiple devices?
No, an eSIM QR code can only be scanned once and binds to one device. Each device needs its own eSIM plan.
How do I check my remaining data?
Go to your phone Settings → Mobile/Cellular → the eSIM plan → Data usage. Or contact us on WhatsApp and we'll check for you.