Refund & Return Policy

When You Can Get a Refund

• Your payment was charged but no eSIM QR code was generated or delivered
• The eSIM QR code was delivered but is invalid/non-functional (verified by our team)
• You were charged twice for the same order (duplicate charge)
• The plan you purchased is not available in your destination country (different from what was advertised)
• Technical error from our side prevented the eSIM from activating and we cannot resolve it within 24 hours

When Refunds Are NOT Applicable

• The eSIM QR code has been scanned or the eSIM has been installed on any device
• Data has been used, even partially
• You purchased the wrong plan (wrong country/region) — please double-check before purchasing
• Your phone is not eSIM compatible (check compatibility before purchase)
• The plan validity period has expired
• You changed your travel plans or decided not to travel
• Slow speeds in areas with poor network coverage (network quality varies by location)

How to Request a Refund

1. 1
   Contact us within 24 hours

   Reach out via WhatsApp or email within 24 hours of your purchase. Late claims may not be considered.
2. 2
   Provide your order details

   Share your Order ID (found in My eSIMs section), payment receipt, and a description of the issue.
3. 3
   Our team investigates

   We'll review your claim within 2-4 business hours and verify the issue on our end.
4. 4
   Refund processed

   If approved, the refund is processed to your original payment method within 5-7 business days via Razorpay.

Partial Refunds

In some cases where a plan partially worked (e.g., connected for 1 day out of 7), we may offer a partial refund or a complimentary replacement plan at our discretion. Each case is evaluated individually. We always aim to find a fair solution.

Contact for Refunds